The best is yet to come

By Tom Wiseman | 10 January 2022

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Happy New Year!

"The best is yet to come" - Frank Sinatra

As we embark on 2022 the Enhance team would like to wish our clients, prospects, service providers and industry peers a healthy, happy and prosperous new year. The spectre of Covid-19 loomed large over 2021 as it did in 2020, but we should approach the year ahead with optimism given the exceptional vaccination efforts of governments around the world.

The emergence of Omicron in the latter months of 2021 was a somewhat cruel twist in the Covid-19 tale, with many countries including Jersey beginning to return to pre-pandemic freedoms and normality beforehand. Restrictive countermeasures kicked in towards the end of last year and we should expect them to remain in place for the coming months.

However, Omicron did little to quell Enhance’s progress in Q4. Riding the summer and autumn momentum of reduced restrictions detailed in the Q3 Business Update, our team continued to responsibly reconnect with clients and prospects in person via trips to Guernsey, Isle of Man, Geneva and London. Such in-person interactions are invaluable to build and maintain successful business relationships.

We were also busy participating in industry events, lending our expertise and showcasing our technology. Our Head of Advisory, Dr Ruzhen Li, was pleased to be a panel member at the last Channel Islands Wealth Management Association event along with other leading Investment Consultants. We also enjoyed showcasing our Mosaic platform at the Jersey Finance Fintech Demo Day, with a short video from the event included here:

HubSpot Video

Our technology evolution continued at pace, with our third major software release for Mosaic being successfully deployed. The release focused on additional functionality for our Advisory Team to utilise when servicing Portfolio and Consultancy clients, but also included some significant Client Portal enhancements that will shortly be released and the subject of a dedicated communication.

Operationally we welcomed Raoul Harris into a new role as Automation Manager as part of our drive to increase data automation within the business. Our newly formed Automation Team, which dovetails with our Data Team, had a record breaking quarter in terms of data processing speed and completion rates and we expect this trend to continue into the new year as people, processes and technology bed into place.

With Omicron related restrictions imminent we also took the opportunity to update and fully test our Business Continuity Plan in December - a prudent measure in the circumstances. Enhance has the ability to enable all staff to work remotely in short order and indeed we begin the year working from home to respect Jersey’s governmental advice. Unlike with prior waves of the pandemic, we expect this to be a short term situation and envisage no impact on client service levels.

Heading into 2022 our immediate travel plans will be deferred as appropriate, which vindicates our busy Q3 and Q4 reconnecting with clients and prospects in person, but Enhance otherwise remains at full tilt. Service enhancements, technology upgrades and integrations, along with exciting new client engagements, will come online in the weeks and months ahead and be communicated accordingly. Agile and adaptable, we have gotten the hang of progressing in a pandemic.

As we sign off on one year and welcome the next, it’s appropriate to give thanks to all those that have supported our business during 2021 - clients, service providers, industry bodies, peers, investors and, of course, staff. We are the sum of our parts and reflection of those we work for and with and are very privileged in this regard. Our new year’s resolution is to continue to evolve, innovate and improve what we do and how we do it. Bring on 2022!

"You’ll never get bored when you try something new, there’s really no limit to what you can do" -
Dr Seuss